Emergency situations require to be addressed promptly to prevent and minimize fatalities. Toll-free numbers are therefore essential for making contact in these scenarios.
Toll-free numbers have the benefit of not charging the caller, can usually be called from any network, and are in short-codes that are easy to remember.
Various government departments and some organizations run emergency toll-free numbers, however the majority of emergency service providers still rely on normal mobile or telephone numbers.
While this has its drawbacks, a common challenge with toll free numbers that could be discouraging their uptake are prank calls that not only waste time and money, but also may take up vital spots for callers with legitimate concerns.
Toll Free Emergency Lines and Short Codes
| Number | Service | Provider |
| 999 911 112 | National Emergency Numbers to report crime and for ambulance, fire and emergency medical service (EMS). | Kenya Police |
| 1199 | Kenya Red Cross toll free hotline for emergency disaster and health response services including Emergency Plus Medical Services (E-Plus) Ambulance services.
Alternative hotlines: | Kenya Red Cross Society |
| 116 | 24 hour toll free number (call & sms) to report child abuse.
WhatsApp Chat: 0722 116 116 (7am-6pm) | Child Helpline Service operated by Childline Kenya |
| 1195 | Toll free national hotline for victims of Gender Based Violence (GBV). | HealthCare Assistance Kenya (HAK) |
| 1193 | Helpline for victims of Gender Based Violence | Kimbilio Trust |
| 1190 | Anonymous and toll free helpline for victims and those affected by HIV/AIDS, STIs and information on reproductive health. | One2One by Liverpool VCT (LVCT) |
| 0800 724 848 | For questions or comments and patients seeking counselling or follow up advice. | Ushauri by National AIDS & STI Control Programme (NASCOP) |
| 0800 720 005 | Toll free helpline for questions concerning sexual and reproductive health. Open from 7am to 9pm daily. Available also on WhatsApp chat on 0709 819000. | Marie Stopes Kenya |
| 1192 | 24hr toll free helpline for victims of alcohol and drug abuse. | NACADA (National Authority for the Campaign Against Alcohol and Drug Abuse) |
| +254722178177 | Suicide, depression and abuse helpline run by Befrienders Kenya that’s available for calls between 7 AM and 7PM.
This is not a toll free line but it’s the only suicide hotline at the time of this writing. You can also contact Befrienders through: To join their support group, please visit their site here for | Befrienders Kenya |
| 0800 223 344 | Emergency toll free helpline to report missing, lost/displaced or found children. | Missing Child Kenya (MCK) |
| 0800 730 030 0800 720 021 | Toll free emergency line at the National Poison Information and Management Centre in Kenyatta National Hospital (KNH) that provides assistance in case of poisoning e.g pesticide poisoning. | Agrochemicals Association of Kenya (aak)
Kenyatta National Hospital (KNH) |
| 0800 720 030 0800 221 5432 | Toll free lines to call to report an aviation incident or accident in Kenya. | Kenya Civil Aviation Authority (KCAA) |
| 110 | Emergency hotline number for search and rescue operations in Lake Victoria and other water bodies. | EAC |
| Nairobi: +254733700500 +254733641146 (uberChapChap)
Mombasa: | 24/7 phone lines provided by Uber kenya that you can call when you feel unsafe or are in a difficult situation and need immediate security help. Note: these are not toll free lines.
For customer support you can call the free toll lines: | Uber Kenya |
| 97771 | 24hr contact centre hotline (not toll free) for Kenya Power to get help regarding their services such as reporting outages/faults. | KPLC |
| 719 | Toll free line set up by the National Emergency Response Committee on Coronavirus to help kenyans understand COVID-19 and manage suspected cases. Users can use the USSD code *719# to access the service. | GOK |
| 0800 721316 | Toll free line set up by the Ministry of Health to get info on the Corona virus and report any susupected cases. | Ministry of Health |
95551 is not toll free, update the list.
Thanks for letting me know, will update.